Expanded Online Access to Your Personal Information and So Much More

August 22, 2025 • By Social Security Administration

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Your personal my Social Security account is here for you at every stage of your life. You don’t have to be retired, or even close to retirement, to take advantage of it. It is the most convenient way to do business with us, from anywhere and from any device. In fact, more than 97 million […]

Social Security Delivers Faster Service to More People: Online, by Phone, and In Person

August 18, 2025 • By Social Security Administration

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Social Security is committed to meeting people where they want to be served, whether online, by phone, or in person. Our latest performance metrics show we’re handling more customer requests than ever, with shorter wait times and more convenient service options. By improving customer service across all our service channels, we estimate that, due to the reduction […]

Celebrating 90 Years of Social Security: Strengthening Our Legacy, Transforming Our Future

August 15, 2025 • By Social Security Administration

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This year marks a remarkable milestone in our nation’s history, the 90th anniversary of the Social Security Administration (SSA)! Since the Social Security Act was signed into law in 1935, Social Security has been a cornerstone of economic security for millions of Americans. What began as a bold vision to protect Americans from poverty in […]

Tags: Anniversary, Customer Service, History

Social Security Makes it Easier for People with Severe Disabilities to Get Help

August 11, 2025 • By Social Security Administration

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If you or someone you care about is living with a serious medical condition, you understand how crucial it is to receive timely support. The Social Security Administration (SSA) has recently added 13 new conditions to its Compassionate Allowances (CAL) list, which will enable more people to access disability benefits more quickly. What’s the Compassionate […]

Social Security Deploys New Technology to Better Serve You

August 7, 2025 • By Social Security Administration

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At the Social Security Administration (SSA), our mission is to provide you with the best possible service, whether you call us, visit a field office, or manage your benefits online. We are always listening to your feedback and the suggestions of our dedicated employees to find new ways to improve your experience. Listening and Acting […]

Coming Soon: Enhanced Security Authentication PIN (SAP) for Online Accountholders – What You Need to Know

August 1, 2025 • By Social Security Administration

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Social Security is committed to providing secure, efficient, and user-friendly services to our customers. In line with this commitment, we are introducing an enhanced Security Authentication PIN (SAP) feature for my Social Security accountholders, beginning in August 2025. This optional, new feature is designed to make the identity verification process faster and more secure when calling […]

Representative Payees Help You Manage Your Social Security

July 31, 2025 • By Social Security Administration

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Some people who receive monthly Social Security benefits or Supplemental Security Income (SSI) payments may need help managing their money. If you need help, we’ll work with you to find the most suitable representative payee to manage your benefits. A representative payee is someone who receives your monthly benefit payment on your behalf and must […]

Social Security Transition to Electronic Payments—What Beneficiaries Receiving Paper Checks Need to Know

July 14, 2025 • By Social Security Administration

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Starting September 30, 2025, the Social Security Administration (SSA) will no longer issue paper checks for benefit payments. This change is part of a broader government-wide initiative to modernize payment systems and enhance service delivery. By moving to electronic payments exclusively, we aim to improve efficiency, security, and ensure beneficiaries receive their monthly benefits promptly. […]

Celebrating Our Recent Social Security Fairness Act Milestone and What It May Mean for You

July 10, 2025 • By Social Security Administration

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We recently celebrated a key milestone by announcing that we completed sending over 3.1 million payments, totaling $17 billion, to beneficiaries eligible under the Social Security Fairness Act (SSFA), 5 months ahead of schedule. When the SSFA became law on January 5, 2025, we identified about 2.8 million current Social Security beneficiaries whose benefits were […]

Social Security Achieves Key Milestones in Customer Service Transformation

July 7, 2025 • By Social Security Administration

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The Social Security Administration (SSA) today announced significant progress in its ongoing efforts to improve customer service while handling record transaction volumes. Key milestones include: Completing over 3.1 million payments to all who were entitled under the Social Security Fairness Act (SSFA) five months ahead of schedule Continuing to upgrade SSA’s telephone technology nationwide, deploying […]